Terms of Service

Who we are

Unsent is operated by Mercer Unlimited, Inc., an Ohio corporation doing business as Unspoken Tools (“Unspoken Tools,” “we,” or “us”). These Terms of Service govern your use of the Unsent service, including this website, the intake flow, generated guidance, and any tools offered in your private workspace (the “Service”).

By using the Service, you agree to these terms. If you do not agree, do not use the Service.

What Unsent is

Unsent is a private communication guidance tool. It generates written suggestions based on information you choose to share. It is intended to support adults navigating difficult personal communication.

Unsent is not therapy, medical care, legal advice, or crisis intervention. It is not a substitute for a licensed mental health professional, attorney, or emergency service. If you are in crisis, contact 988 (Suicide and Crisis Lifeline) or your local emergency services.

Eligibility

You must be at least 18 years old and legally able to enter into this agreement to use the Service. The Service is designed for adults and is not directed to minors.

Your workspace

Using the Service creates a private workspace associated with your email address. You are responsible for keeping access to that email secure. You are responsible for all activity that occurs in your workspace.

What you get

Pricing and the specifics of each tier are described on our pricing page and at the time of purchase. Where a purchase is a one-time charge, it grants you access to the workspace and tools described at purchase. Where a purchase is a subscription, access continues for the period you have paid for and renews on the stated cadence until cancelled.

Refunds

If you are not satisfied with a purchase, contact us within 7 days of the charge for a full refund, no questions asked. Refunds outside of that window are handled at our discretion.

Your content

You retain ownership of anything you write into the Service, including intake responses, drafts, and messages. You grant Unspoken Tools a limited license to process that content solely to provide the Service to you, including sending it to the AI providers we use to generate your guidance. We do not sell your content. We do not use your content to train, fine-tune, or improve any AI model, and we require our AI providers to process your content only to generate your requested output — not to train their models, whether public or private.

Our content

The Service, including its software, written frameworks, and generated outputs, is owned by Unspoken Tools or its licensors and is protected by intellectual property laws. You may use generated guidance for your personal, non-commercial purposes. You may not copy, redistribute, or resell the Service itself.

Your responsibility

You are responsible for how you use any guidance the Service provides. The decision to send any message, take any action, or follow any suggestion is yours alone. You agree not to use the Service to harass, threaten, or harm any person, or to violate any law.

AI-generated guidance

The Service uses AI to produce personalized guidance. AI can make mistakes. Guidance may be incomplete, outdated, or not appropriate for your specific situation. You should treat it as a starting point, not a final answer, and apply your own judgment.

No warranties

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Unspoken Tools disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or produce any particular outcome in your personal relationships.

Limitation of liability

To the fullest extent permitted by law, Unspoken Tools, its officers, and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. Our total aggregate liability for any claim related to the Service will not exceed the greater of one hundred U.S. dollars or the amount you paid us for the Service in the twelve months preceding the claim.

Termination

You may stop using the Service at any time. You may request deletion of your workspace by contacting us. We may suspend or terminate access if we believe the Service is being misused, if payment fails, or if we are required to by law.

Changes to these terms

We may update these terms from time to time. When we do, we will update the “Last updated” date above and, for material changes, notify you by email. Continued use of the Service after an update constitutes acceptance of the revised terms.

Governing law

These terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Ohio, and you consent to that jurisdiction.

Contact

Questions about these terms? Email hello@thingsunspoken.com.

Mercer Unlimited, Inc., doing business as Unspoken Tools