Privacy Policy

Who we are

Unsent is operated by Mercer Unlimited, Inc., an Ohio corporation doing business as Unspoken Tools (“Unspoken Tools,” “we,” or “us”). This policy describes what personal information we collect when you use Unsent, how we use it, who we share it with, and the choices you have.

Our approach

What you share with Unsent is private. We do not sell your information. We do not run advertising. We do not use your content to train, fine-tune, or improve any AI model — not ours, and not our providers’. We require the AI providers we use to process your content solely to produce the output you requested and not to retain it for any training purpose. The information you provide is used to give you the guidance you asked for, and for the limited purposes described below.

What we collect

• Account information. The email address you provide to create your workspace, and any identifiers issued by our authentication provider.
• Intake and session content. The answers you give during intake, any drafts or messages you write in the Service, and the guidance generated for you.
• Payment information. When you purchase, our payment processor (Stripe) collects payment details on our behalf. We receive confirmation of the purchase and a customer identifier. We do not receive or store your card number.
• Usage information. Basic technical data such as pages viewed, timestamps, and device type, used to keep the Service reliable and to understand aggregate usage.

How we use it

• To generate the guidance you requested.
• To keep your workspace secure and recover access via email.
• To process payments and provide receipts.
• To respond to support requests and improve the Service.
• To send you account-related messages and, if you opt in, occasional updates.
• To comply with legal obligations.

Who we share it with

We share information only with service providers that help us operate Unsent, under contracts that limit their use of the information to providing services to us. These include:

• Our authentication provider (Clerk), for sign-in and account management.
• Our database and infrastructure providers, for storage and hosting.
• Our AI provider (Anthropic), which processes your intake and drafts only to generate the guidance you requested. Anthropic is contractually prohibited from using your content to train any AI model, whether public or private. Content is retained only briefly for routine abuse monitoring and then deleted.
• Our payment processor (Stripe), for purchases and billing.
• Our email provider, for transactional messages such as sign-in links.

We may also disclose information if we are required to by law, or if we believe disclosure is necessary to protect the rights, safety, or property of any person.

How long we keep it

We retain your information for as long as your workspace is active and as needed to provide the Service. If you request deletion, or after a long period of inactivity, we will delete or anonymize your information, except where we are required to retain it (for example, to comply with tax or accounting obligations).

Your choices

• Access and correction. You can view and update much of your information from inside your workspace, or by contacting us.
• Deletion. You can request deletion of your workspace and associated content at any time by contacting us.
• Export. You can request a copy of the information you have provided.
• Email preferences. You can opt out of non-essential email at any time using the unsubscribe link in any such message.

Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit and at rest. No system is perfectly secure, and we cannot guarantee absolute security.

Children

The Service is intended for adults. It is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

International users

Unsent is operated from the United States. If you access the Service from outside the United States, your information will be transferred to, stored in, and processed in the United States, which may have different data protection laws than your country.

Changes to this policy

We may update this policy from time to time. When we do, we will update the “Last updated” date above. For material changes we will provide additional notice, such as by email.

Contact

Questions about privacy or a request about your information? Email privacy@thingsunspoken.com.

Mercer Unlimited, Inc., doing business as Unspoken Tools